Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@paperandelm.com

Payments

Currently, we only ship to the 48 continental US states. Sorry for the inconvenience.

Orders are shipped out of our facility in NY within 1-3 business days after you place your order. Orders placed after 12 pm, on a weekend, or on a holiday will be processed the next business day. 

We have a standard shipping rate of $5.95 and offer FREE Shipping on orders over $100.

Please note that we are not responsible for lost, delayed, or stolen packages.

Changing Shipping Address
Shipping addresses cannot be changed once order is placed. 
 
Please note, as a small business, that our shipping rates are determined by our shipping carriers, all of which is also based upon order volume. Pandemic-related inflation has caused shipping rates to increase as high as 3.1% across the country.
 
 

Please contact us within 7 business days of the shipment delivery date to request a return. Returns received past the allowable date or containing ineligible items will not be refunded.

Returned items must be un-used, un-opened and in its original packaging, and be in the same condition in which they were received. Opened, used, or blemished/damaged items are non-refundable. The decision will be at our discretion.

Once your returned items are received by us, we will notify you of your refund status.

To initiate a return, please contact us at hello@paperandelm.com